Kieron Hill Employment Services delivers advice to business owners and managers on a whole range of employment issues setting them free to concentrate on running their business and taking them away from the unproductive aspects of managing their employees.
The advice frequently includes the formal handling of documentation and processes whether that be for taking up references, drawing up new contracts of employment or dealing with attendance and sickness absence. In extreme cases the conducting of disciplinary hearings requires an even more focused approach to records and documentation.
The company required a foolproof method of recording and storing not just client documentation (such as employment contracts) but also a method of recording details of advice given, be that verbally (via telephone) or by e-mail.
For a solution, KHES turned to Collabor8online.
Collabor8online allows KHES to store each clients unique documentation in their own client folder. Typically each client will have a range of folders created to cover employment contracts, advice, recruitment and references and also where needed, a “disciplinary” folder for individual cases/employees, providing a perfect repository for a full history of communication and actions taken. An invaluable resource should litigation ultimately be required.
Collabor8online integrates seamlessly with e-mail, consequently requests for advice received by e-mail can be replied to with the corresponding “client folder” being automatically copied in. Removing the need to file information separately or having to search through e-mail histories to find required information.
Furthermore, Collabor8online allows allows audio recordings (for example telephone calls) to be filed alongside other correspondence.
Keiron Hill comments
Information such as calls made or appointments are also recorded on Collabor8online’s own calendar, which integrates automatically desktop/laptop and mobile device calendars. KHES have however taken mobile computer and one stage further with extensive use of tablets such as Microsoft’s new surface 2. Keiron Hill again
“I’ve been completely taken by the ability to use the MS surface with Collabor8online, frequently I can be with the client, giving advice, providing documentation and recording it all at the meeting on the MS surface this information is then immediately available to the rest of my team via Collabor8online”
Collabor8online has enabled KHES to manage their own internal records in a high efficient manner and in turn pass on those benefits to their clients. With plans now being made to invite selected clients to access their own information online, KHES have truly embraced both cloud computing and online collaboration.
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