Tribune AVS is a specialist Home Automation and Security Systems provider based in the Northwest.
Systems installed range from the simple and effective, through to the most stylish, innovative and technically challenging home automation systems available, incorporating the most advanced security systems currently available.
One aspect however remains constant, that is the company’s attention to detail and its desire to deliver first-class customer service from initial enquiry through to completion of project and beyond, including after-care, maintenance and ongoing customer support.
Tribune installation technicians are highly qualified and the company strives to keep them up-to-date with the latest developments and technology, however, they recognised that we could only deliver a truly effective service if those engineers were supported by a “back-office” systems that allowed them access to all relevant project documentation at any time and from anyplace.
Furthermore, that they would only improve efficiency and delivery if they were able to monitor technicians progress across multiple jobs quickly and easily, have them record details of their hours and details directly from site using the latest technologies.
For a solution they turned to Collabo8online.
Collabor8online allows the company to record all aspects of project documentation “in the cloud” so every aspect from quotation through specification and technical drawings is held in one central repository and can be viewed at a time necessary during project lifetime.
Tasks or Jobs can be assigned to technicians and delivered directly to their mobile device, with comprehensive instructions to improve safety, performance and efficiency.
Furthermore, at the end of the project, completed project documentation including technical drawings are stored electronically, complying with soon-to-be implemented BIM (Building Information Modeling) standards, and providing an invaluable resource should any maintenance issues arise during the building’s lifetime.
Ross Burgess managing director of Tribune ads:
One of the BIM concepts is that should any component fail within an installation, the vendor or installer should be able to electronically view that component, its location, its history and its installation details, in order to quickly source a replacement part without the need to even visit the site.
As home automation has long since been a mainstay of Tribunes work it’s willingness to embrace new technologies, has enabled it to move one step closer to automated repair and maintenance as well.
Ross Burgess again:
If you’d like to know more about tribunes range of CCTV alarms or home automation services visit their website here
For more information about Collabor8online Call 020 3369 6491
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